Privacy and Cookie Policy

Please see attached document "Privacy and Cookie Policy"

 

1. Important notice

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are.  Please review it carefully.  We take your privacy seriously and use your personal data as further explained in this Privacy Policy.  We are the “controller” of the personal data you provide to us.  You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling).  For more information about your rights and how you can exercise them, please see section 8 Your rights.

 

2. Personal Data we may collect and why

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).  We may collect the following data about you:

• Contact details: your name, email address and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;

• Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;

• Transaction details: we or our third party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders;

• Details of visits to our Site: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

3. Cookies

a. What are cookies?

We collect information about your use of our Site through cookies.  Cookies are information that files store on your computer, tablet or smartphone that help websites remember who you are and information about your visit.  Cookies can help to display the information on our Site in a way that matches your interests.  Most major websites use cookies.

 

b. What cookies are used on this Site?

The cookies we use on our Site are broadly grouped into the following categories:

• Essential: some of the cookies on our Site are essential for us to be able to provide you with a service you have requested.  An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site.  Our cookie preference cookie, described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie.  You may not be able to use our Site without these cookies.

• Analytics: we use analytics cookies to help us understand how users engage with our Site.  An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used.  Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users.  We would find it difficult to analyse how well our Site was performing and improve it without these cookies.

• User cookies: we use cookies to improve your experience by remembering your preferences so we know how you like to use our Site.  Examples of this would be remembering you so that you are served with the same content or to remember you when you came back to our Site.

• Social sharing: we use third party cookies to allow you to share content directly on social networking/sharing sites like Facebook and Twitter.  Examples would be if you wanted to “like” or “tweet” about us or our products or services.  Please see our Third party cookies” section below for more details.

• Interest-based advertising: you will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy.  The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee.  To try and ensure that the adverts you see are relevant to you, third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in.  Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant.  Please see our “Third party cookies” section below for more details.

 

c. How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.  However, if you select this setting, you may be unable to access certain parts of our Site.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site.  The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.  For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website http://www.allaboutcookies.org.

 

d. Third party cookies

Some of the cookies described in the “What cookies are used on our Site” section above are stored on your machine by third parties when you use our Site.  Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you.  We have no control over these cookies or how the third parties use them.  They are used to allow that third party to provide a service to us, for example analytics.  For more information on these cookies and how to disable them, please see the Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving interest-based advertising cookies from some of the third parties listed below; and/or if you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium website http://www.w3.org/.

 

4. How we use your personal data

We use your personal data for the following purposes:

• To provide you with the products and services you have requested: we use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.

• To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading: we use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information.

• Direct marketing (including by third parties): if you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, post or telephone relating to our products and services.  We will only share your personal data with our partners where you have provided us with your consent to do so.

• To track your usage of our website, communications, products and services: we use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experience.

• To provide and improve customer support: we use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).

• To maintain our records and improve data accuracy: like any business, we process personal data in the course of maintaining and administering our internal records.  This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.

• To respond to enquiries, complaints and disputes: we use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.

• To investigate, detect and prevent fraud and comply with our legal obligations: in certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes.  This may require us to provide your personal data to law enforcement agents if they request it.

 

5. Legal grounds for processing

Data protection law requires us to only process our personal data if we satisfy one or more legal grounds.  These are set out in the data protection law and we rely on a number of different grounds for the processing we carry out.  These are as follows:

1. Consent

In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:

• sending you marketing communications about our products and services;

• sharing your name, email address, postal address and telephone number with our trusted business partners so that they may market to you about their own similar products and services;

• conducting marketing research.

 

2. Necessary for the performance of a contract and to comply with our legal obligations

It is necessary for us to process your basis contact details, payment details and information about the business you represent for the performance of the Trading Terms or Terms of Trading between us.  In particular, we rely on this legal ground to:

• provide you with the products and services;

• communicate with you about the products and services that we provide to you, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information;

• provide and improve customer support; and

• notify you about changes to our service.

 

If you chose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

 

In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

 

3 Necessary for the purposes of our legitimate business interests or those of a third party

It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

• provide you with products and services that are as useful and beneficial as possible, including by personalising our contact with you and making sure we will tell you about all the offers that are relevant to you;

• better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you):

• comply with our contractual obligations to third parties;

• develop and improve our Site to enhance the customer experience;

• train our staff so that we can provide you with a better customer service;

• respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you: and

• to ensure that content from our Site is presented in the most effective manner for you and for your computer;

• ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.

 

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

 

6. Who we share your personal data with

We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf.  In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety of our business, our customers or others.  This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection. 

 

7. How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purposes for which it was provided.  What this means in practice will vary between different types of data.  When determining the relevant retention periods, we take into account factors including:

• legal obligations under applicable law to retain data for a certain period of time;

• statute of limitations under applicable law;

• potential or actual disputes; and

• guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

 

8. Your rights

 

You have the following rights regarding your personal data:

Rights                                                                     What does this mean?

 

1.Rights to be informed                                          You have the right to be provided with clear, transparent and easily understandable information about how                                                                                  we use your personal data and your rights.  This is why we are providing you with the information in this                                                                                      Privacy Policy.

 

2. Rights of access                                                 You have the right to obtain access to your personal data (if we are processing it) and certain other                                                                                               information  (similar to that provided in this Privacy Policy).  This is so you are aware and can check that we                                                                                 are using your personal data in accordance with data protection law.

 

3. Right to rectification                                            You are entitled to have your personal data corrected if it is inaccurate or incomplete.

 

4. Right to erasure                                                  This is also known as ‘the right to be forgotten’ and, in simple terms, enable you to request the deletion or                                                                                     removal of your personal data where there is no compelling reason for us to keep using it.  This is not a                                                                                       general right to erasure; there are exceptions.

 

5. Right to restrict processing                                 You have the right to ‘block’ or suppress further use of your personal data in certain circumstances.  When                                                                                   processing is restricted, we can still store your personal data, but may not use it further.

 

6. Right of data portability                                       You have the right to obtain and reuse your personal data in a structured, commonly used and machine-                                                                                       readable format in certain circumstances.  In addition, where certain conditions apply, you have the right to                                                                                   have such information transferred directly to a third party.

 

7. Right to object to processing                              You have the right to object to us processing your personal data for our legitimate business interests or for                                                                                  direct marketing purposes (including in each case any related profiling).

 

8. Right to withdraw consent to processing           If you have given your consent to us to process your personal data for a particular purpose (for example,                                                                                     direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not                                                                                 mean that any processing of your personal data up to that point is unlawful).

 

9. Right to make a complaint to the data               You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy       protection authorities                                         with how we have handled your personal data or believe our processing of your personal data does not                                                                                       comply with data protection law

 

9. How to contact us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us.

If you are not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the ICO by:

• writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;

• calling: 0303 123 1113; or

• submitting a message through the ICO’s website at www.ico.org.uk.

 

10. Links to other websites

Our website may contain hyperlinks to websites owned and operated by third parties.  This Privacy Policy does not apply to those other websites.  We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites.  We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

 

11. Changes to this Privacy Policy

This Privacy Policy was last updated on 25 May 2018.  This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.